Service Experts Heating & Air Conditioning Reviews

"I had a previous appt scheduled for "first appt of morning" around 8:45AM. He called after 9 and said would arrive at 9:30. I had to cancel since I had to leave for work. Second appt (different tech) was on time."

"Professional service."

"Steve was very knowledgeable and professional. He explained what he did to fix the sump pump and advised about other potential problems with the basement."

"Good service, prompt diagnosis and resolution of the problem."

"always on time"

"They were the best service men I've ever had come out to help repair my home. Great guys"

"always on time and friendly. he did mention about giving up furnace filters but maybe I misunderstood."

"response, service quick....Dustin explained process to me as he worked on the air conditioner."

"At present, I am NOT aware of any Friends, Family or Neighbors that have a Service Experts System. However, given the option I would Highly Recommend Service Experts."

"he did an excellent job"

"Showed up on time, both techs were nice and did quality work. Will be referring anybody I know to this company."

"Had some issues in the past. Really miss Samantha and the excellent service she provided. Gary did a fine job and we will have him return. He was friendly and seemed experienced. Scheduling was poor as I told the lady I didnt want a certain tech to come and he was sent anyways. Then when I called again she told me a tech would be out first thing the next morning at 9am. Later that night I got an email saying a tech would be there between 12-4. The next day 9am passed with no tech.so I called at 10am and a new lady named Leah told me he was actually scheduled between 8-12. This is not the first time this situation has happened. Honestly Im on the verge of just seeing how the next visit pans out before deciding our next step. Im hoping that Gary comes out in a few months and takes the time to care for our furnace as well as Samantha did. She took the time and swept things out if need be and really went over things with me. Hard to replace the service she provided."

"You can't order parts for my Trane furnace which is under warranty. I'll have to find a company that can order warranty parts"

"The Man that came was very knowledgeable about putting in our Hot Water Tank. He did a good job!!"

"Professional and completed work in a timely manner."

"Dustin had the air conditioner running within a few minutes after arriving."

"Technician knew how to answer my questions"

"I selected the rating that i did because the gentleman that came and inspected all of the equipment that I have was very knowledgeable about the work that he completed. Thank you Dustin!"

"Service was same day in a heat wave and tech was very good with explaining with what he found and gave solid advice."

"The installation team arrived on time, the work was done in the time frame I was given and the cost was the same a originally quoted. John and Savanna were very nice and left our home as clean as they found it."

"Tech was very personable and knowledgeable"

"I called on Saturday morning at 1045am on 6-11-22 for someone to come out to look at iWave. It had not been working since it was installed. Call center said tech will be out between 12 and 4pm. Never heard from anyone. So i called at 330pm ask what was going on. Call center lady said she will find out and email tech to call me. Nothing happened called again at 550pm center guy said they closed so will set new appointment. I told him i waited all day i want someone out tomorrow. Tech came at around 930 am fixed it quickly. I asked tech why didnt i get a call the day before about my appointment he informed me he wasn't told about one and didnt have any calls Saturday afternoon."

"The repairman was just very knowledgeable and friendly and tried his best to get what needed done...done ended up going with the advantage plan for heating, air and water heater"

"I would just like to say thank you to Jeremy and Gary for the amazing customer service and install they did. Right now my family is enjoying the air conditioning !"

"Have used for many years"

"Dustin was very nice and helped me, without spending money I don't have. He explained things to me so I could understand.Thank You! Dustin"

"The immediate attention and quality work."

"Explained all that he was doing"

"Very polite and courteous"

"Very clear explanations."

"Tech was very thorough. He told me what he observed and what the fall tech would need to pay attention to."

"Technician did nice thorough job inside and out with AC."

"Punctual, polite & efficient."

"Brian was very knowledgeable and explained technical details to me"

"Because no one is perfect"

"Service Experience Reliability"

"The technician was professional and did a thorough job of servicing the furnace and air conditioner."

"Service was completed as expected."

"Came in reasonable time we were scheduled for"

"I would like a receipt showing what he did for the anmount that I paid him. the receipt that I got has numbers on it but no details as to what he fixed."

"Your Techs are always polite and interested in doing the best work they can."

"They came out on the weekend to check my old furnace,because of their 24/7 service.They told me l had to get a new furnace,the service manager came out Monday talk to me,order a new furnace and anew hot water heater as a bundle package deal.Delivered and installed it Wednesday,took away the old furnace and old hot water heater."

"The guy you originally sent didnt know what he was doing. Couldnt even light a pilot light. Told me he would go to gas station and buy matches to light pilot. It it would be another 96 dollars. He fixed nor did anything. I was then given a business card and appointment for a quote for the next day to possibly have my furnace just replaced Needless to say I sat here for 5 hours and no one showed up. I didnt even receive an phone call or email about them cancelling. Very unprofessional It is very cold outside and I feel like I was just ripped off"

"Wait time for technician was very delayed"

"Dustin was very thorough and professional, unfortunately the grinding sound the furnace makes at times is still happening. My brother was here and heard it and wondered what was wrong with the furnace."

"Cold air return has still not been completed, it's been 6 months now. There is a vey large box full of parts in the basement we keep moving around."

"The service was fast. They seemed too care about the customer."

"friendly and very professional"

"On time and efficient service"

"Furnace is 5 yrs old. Had checked in Oct 2021. Working fine. Got extremely cold outside. Now have a part that needs replaced. Service man is coming out again. Part store was closed."

"Very knowledgeable technicians. My furnace works better now than it has since we bought the house. 2yrs ago."

"Technician was very focused on providing a thorough inspection of the heating system."

"Gary was Professional, Thorough and Customer Friendly. The service that we have always received for both Summer and Winter has always been exceptional."

"The guys were friendly and professional. Got the job done quick with at a very good price."

"technician was knowledgeable, friendly, efficient"

"Ian was very thorough and when he had to leave to get parts, he kept me posted of his schedule and worked around my schedule."

"The man was professional and explained everything"

"Customer service reps are the worst. I was told to wait and I would be called from a service rep. I waited until 4am. Still no call. This is highly upsetting."

"The service tech arrived.he wasnt a real personable guy. Within being at my home for 5 minutes he asked to use my bathroom. I felt this was definitely unprofessional. If he knew he had to gohe should have stopped somewhere on the way to my house. Im not comfortable with strangers using my bathroom especially during a pandemic. He didnt seem very knowledgeable and didnt offer any advice or information about our furnace. In the past, the techs would at least tell us how the furnace was measuring up for its age. So if it has any issues, I wouldnt know because I wasnt told. I showed him where my extra humidifier filter was and he seemed put off that I was requesting him to change it. I showed him where the bleach was for the pipes and he told me he liked vinegar betterso I dont even know if he actually used the bleach. When leaving he took off his shoe covers and forgot to check my thermostat and walked on my floors with his shoes. Some people have issues with that and Im one of them. Im pretty sure that he came to our home once before on his first day on the job and i wasnt impressed. I would like to request that someone different comes on our further visits. In the past, Samantha came and did an excellent job taking care of our needs and was always offering advice and teaching me things I should know. Ive been told that she no longer works for your company and quite frankly that is a huge loss. -Jodi"

"Dustin is not very professional. Seemed to rush through. I told him the last time (when he came for the Spring AC check) about problems I had with my humidifier and he said to wait till Fall. So, I did. Then we he comes for the Fall he acts like it is an inconvenience when I had already mentioned the problem to him 6 months ago and told the lady when I scheduled the appointment and she wrote on the work order ticket to check the humidifier when he was there to do the semi-annual furnace check. I showed him AGAIN the problem and he acted as though I did not know what I was talking about and seemed irritated. He worked on a few things that needed repair for the furnace. Then he said he had to to leave and I would have to schedule a separate service appointment. I was NOT happy. I took off work and he just leave... So, I called to schedule a separate service appointment and the lady answering said she would have him come back that same day. He came back about 2 hrs. later and said he thought the issue was something else (even thought I showed him the original problem). Then, after working on it for a little while - lo & behold - it turned out to be exactly what I told him in the first place! He just wasn't listening to me and made me feel like a "stupid woman". I will NEVER allow him to service my furnace/ac again. I will ask for a different technician and when my service contract is up I may look for a different company."

"Technician stayed in touch prior to scheduled appointment time. Good communication. Great service - very professional"

"Appointment time between 4&6pm and got here at 8:30 pm"

"He took extra time explaining the working of the condisate pump."

"It took 4 days to get the problem resolved. I do think that they were trying to figure out the solution, but my house needs to be warmer than 55 degrees."

"The technician was professional and friendly. He diagnosed the problem and was able to schedule replacement of the water heater for the very next day."

"Technician was very thorough and he explained what he wae doing."

"Service man was prompt, seemed efficient, friendly & courteous."

"No. When the work has not been good I will let you know. On second thought, I have never had a technician who found a wasp nest in the furnace outlet on the side of the houseand removed it. What a guy!!!! I have to rate the following after one visit and no knowledge of how the system will work through winter. Thus some middle-level ratings. And I do not recommend service people unless asked, and nobody asks me (except you)."

"The tank was cleaned and the water now is as it should be."

"Ian does a great job keeping my furnace working."

"Technician was very nice and explained everything"

"Professional, informative and efficient."

"the heat is back on,didnt have to worry about getting tricked into work that didnt need to be done,,,honest guys"

"The tech was polite, professional, and easy to talk with about the problem in my furnace. He did thorough testing to isolate the faulty part and replaced it in a timely manner."

"the service man knows his job"

"Service was dome in good timing, and she waas right on time"

"very nice to work with"

"He is an excellent tech, very professional and knowledgeable."

"Samantha is very helpful and efficient."

"She was very through with her inspectionof the furnace"

"Technician was very fast and efficient"

"always pleased when we have our yearly services. they did say that they will drop off 3 new filters to us. hope they still do that"

"He called to inform us he was on the way. He appearently handled inspection well, was clean, pleasant. Communicated with my husband appropriately."

"Ian was very thorough"

"Dustin was able to diagnose the problem quickly, fixed it right away, and gave us great advice regarding maintenance and a prevention plan."

"Ian was very thorough and very friendly"

"I had a A/C drain leak when he came ,he was here a while found no problem .he left I left the pan to catch the water to see if leak stopped,late afternoon pan half full of water! Overbite a little bit. Next day none. So did repairman fix it? Or what??"

"He showed up at my home when he said he was going to be there. Very friendly and courteous and answered all our questions."

"Daryl was outstanding. Knowledgeable, professional and personable."

"He knows his job,does it well, very considerate and made sure l was satisfied with the work he did here"

"You havent completed the service. I may have to call some one else to do the job right."

"he responded!"

"The technician was thorough and professional. He completed the job and the A/C is now working correctly."

"Dustin was PROFESSIONAL, THOROUGH and EXTREMELY CUSTOMER FRIENDLY."

"very through"

"Only received 2 filters, not 3 as stated on receipt"

"very knowledgeable, courteous and efficient"

"He did a fine job"

"Ian was very courteous and knowledgeable. Explained and showed me what he was doing as he did it"

"Dustin was on time. He did a thorough job. He didnt make a mess. Weve had him in the past and have been pleased with his service."

"No one is perfect but he was good an knew what he was doing and did it."

"Ian was very professional and fixed the problem."

"I havent heard back with an estimate yet."