What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your AC system needs repair at your Alliance home and you’re not sure what to expect. It’s nerve-wracking enough to welcome an A/C system repair technician into your home, but then to not know what exactly they’re going to do tends to add a whole other level of concern. But fear not! Service Experts Heating & Air Conditioning is here to inform you on the basic air conditioning repair process so you’ll be prepared when an expert AC service technician needs to pay you a visit.

AC Repair Starts Simple

When the service tech comes to your home, they should initially request to check your thermostat. It might sound silly, but they need to check it to confirm that it’s not simply a thermostat settings problem. The repairman will check that the thermostat is switched to cool and then reduce the temperature to see if that will activate the air conditioner. A faulty or incorrectly connected wire could be all that’s standing in the way of you and a comfortable home.

If this doesn’t resolve the trouble, the technician may need to look at your circuit breaker box. They may flip the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The service tech will then most likely request to see the AC system. Like a doctor, the service tech will commence their trial and error diagnosis process. There are multiple factors that could be the reason for an air conditioning system that isn’t functioning properly, and it’s up the technician to explore all the possible reasons starting from the most ordinary issues to the least. The process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will likely check the air filter to make sure it’s not clogged or requires replacing. They will examine the air conditioner’s refrigerant levels, verify the air condenser fan is spinning properly, confirm that the size of your air conditioning system is suitable for the size of your house, and check the wiring, electronics and safety controls.

Have answers, will fix

Once the A/C system service tech has found the issue, they should explain all your options to you. The conversation will typically start with the repairman explaining what the trouble is, what part (if any) died, how or why it failed, and what that part does for your air conditioning system.

The service tech will then go into your choices, which will involve replacing the part and correcting the problem, but could also involve upgrading parts of the A/C, the air conditioner itself, or your entire heating and AC system. In particular cases, it may make more sense to buy an entire new heating and cooling system, especially if the air conditioner is past its prime, or susceptible to breaking down again and end up with you spending more on A/C system repairs in the long run. The service tech will explain how much time, effort, and cost it will take to fix the trouble.

The repairman may now explain what could have been done to prevent the issue or part failure and how to keep a future issue. This usually includes being proactive with annual maintenance, which not only helps stop an A/C system breakdown, but in most situations also keeps your AC system’s warranty valid. Most expert air conditioning repair companies will offer a yearly service plan so you don’t have to think about making future HVAC tune-up appointments for your home.

Finally, they will explain the process for repairing the failed part or correcting the trouble. If you decide that AC repair is better for you than buying an upgraded A/C system, the repairman will order any parts needed and plan your follow-up appointment to repair the air conditioner. Or, if the part needed is already handy on their vehicle, they will begin the AC repair work with your authorization.

Always know that throughout Alliance you’re in good hands with Service Experts Heating & Air Conditioning. Our service techs are ACE-certified and have received extensive background checks so you can feel comfortable with the men and women we send into your home. If you ever have any questions about your A/C system or what to expect with your AC repair, give us a call around the clock at 330-235-1260 and we’ll be happy to discuss the process.