What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will pay a trip charge and a diagnostic fee separately. Many companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we believe we can provide you with greater value by separating them.

What Is a Trip Charge?

A trip charge includes the cost for a licensed plumber or HVAC technician to come to your home. Sometimes called a service call fee, this cost is the initial rate for sending our technicians, equipment and expertise to your front door. If you want to eliminate trip charges in the future, you can consider registering for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services required to determine the root cause of a problem. For plumbing, this could consist of scoping. In HVAC repairs, it could involve taking a look at the inside of your system. If you elect to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee will be rolled into the repair costs. However, you are charged for the diagnostic services alone if you choose not to.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work concerned with assessing the issue and coming up with a plan for repairs. If you are paying for repairs, you shouldn't notice the diagnostic fee because it's rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Some other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. Instead of charging you for two services together, we opt for two distinct fees. This helps us to price our services in the fairest possible manner.