How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you probably read about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed instructions, please visit their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to resolve the problem and get it up and working again.

Signs of this glitch include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

CAUTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.)

After about 10 minutes of charging, unhook the Nest Thermostat from the USB cable. If the unit has turned on while charging, turn it off and then turn it back on again, manually restarting the system. Once it has restarted completely, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, please see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please reach out to us at 330-235-1260 or schedule an appointment online.

Finally, do not let this experience concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.